Shipping & Return Policy

Thank you for choosing JCHEALTH.SG. We are committed to providing you with a seamless and transparent shopping experience within Singapore (SG).

1. Shipping & Delivery (Singapore)

• Order before 12pm (Mon-Fri): we book a same-day pickup, so your parcel is delivered the next working day.
• Order after 12pm: picked up the next working day, so it arrives about 2 working days after you order.
• Order on Saturday, Sunday or a public holiday: picked up on the next working day and delivered the day after.

After pickup we send your SPX tracking number by WhatsApp or email (track at spx.sg). If your parcel has not arrived 2 working days after pickup, WhatsApp us at 8812 2622 and we will check it for you.

Self-pickup and showroom visits

Collect your order or try our products at 261 Waterloo Street #02-02, Waterloo Centre, Singapore 180261 (near Bugis MRT).

• Mon-Fri, 9am-6pm: by appointment. Please WhatsApp us or call 6485 9179 with a rough time and we will be ready for you.
• Saturday Open House, 11am-5pm: walk in anytime.
• Sunday: closed.

For corporate or bulk orders, please contact our sales team at sales@jchealth.sg for delivery arrangements.

2. Return & Exchange Policy (30 Days for Factory Defects)

Due to strict hygiene standards, all sales are generally final. However, we offer a strict **30-Day Policy** for items with verifiable factory defects.

Eligibility for Defective Exchange

• You have **30 calendar days** from the date of delivery to initiate an exchange if the item has a verifiable factory defect.
• If the defect is confirmed after inspection, we will provide an identical replacement product (**1-to-1 exchange**).

How to Exchange a Defective Item:

1. Contact Us: Email us at sales@jchealth.sg OR call our hotline at 64859179. Please include your Order Number, a description of the defect, and clear photos/videos (if emailing).
2. Confirmation: We will provide confirmation and an Exchange Authorization (EA) number within 2 business days.
3. Exchange Method (Recommended): Drop the defective item off at our service center: 261 Waterloo Street, 02-02, Singapore 180261. We will inspect it and issue the replacement product upon confirmation of the defect.
4. Post/Courier: Ship the defective goods back to the address above. Email us the return tracking number.

Refund for Shipping Costs:

If you post a defective item back, we will refund the return shipping fee you incurred as **store credit** upon receipt and inspection of the goods.

3. Warranty Support

Please remember that manufacturing defects are covered by our **1-Year Local SG Warranty**. For non-exchangeable issues or issues that arise after 30 days, please refer to our separate Local Warranty Page for full details.

4. International Shipping & Returns (Malaysia)

We are pleased to offer shipping to our customers in Malaysia via Ninja Van.

Shipping Rates & Delivery Zones

• West Malaysia (Peninsular): Delivery typically takes 2–7 business days. Shipping fees are calculated by weight, starting from SGD 4.70.

• East Malaysia (Sabah & Sarawak): Delivery typically takes 5–10 business days. Shipping fees start from SGD 7.70.

Taxes, Duties & Customs

• Tax-Free Threshold: Orders with a total value (Product + Shipping) below MYR 500 (~SGD 162) are generally exempt from import duties.

• Import Tax: For orders exceeding MYR 500, the recipient is responsible for a 10% Malaysian Sales Tax (LVG) and any applicable customs duties collected by authorities upon delivery.

Malaysia Return Policy

• Defective Items: The same 30-Day Factory Defect Policy applies to Malaysia orders.

• Return Shipping: For international returns from Malaysia to Singapore, customers are responsible for the return shipping costs.

• Return Rates: Returns handled via Ninja Van start at SGD 5.80 for items up to 0.5kg.

• Refunds: Original shipping fees and any Malaysian import taxes paid are non-refundable.